Frequently Asked Questions

Where are you based?

Glass Blocks Direct Ltd is based in the picturesque City of Chichester, conveniently situated just off the main A27 coastal road.

Do you deliver?

Yes, we can deliver your order to any UK address. All our orders are either shipped via DPD or on a pallet, depending on the weight. Delivery is typically between 3 and 4 working days to all UK mainland address, with the exception of remote areas. A Next Day option is available too for most of Mainland UK if in stock products have been purchased. Courier deliveries are made on a general ‘Sprinter’ Van, palletised deliveries are made on a 7.5 tonne or 18 tonne lorry and very rarely an Articulated lorry. Please let us know in the notes section if this would be a problem and if there are access issues regarding delivery. Unfortunately we are unable to stock all of our range of blocks so do check as some have a delivery window of up to 2 weeks.

Do you deliver worldwide?

Yes, we can deliver worldwide, to ensure your order gets to you safe accross the water, we always send on a pallet. Please send in a contact form submission with details such as address and what you would like to order, then we can get back to you with a competitive quote!

How much is the delivery cost?

Delivery costs are dependent on both weight and location. Once you have added your items to the basket, you can then enter a postcode and the shipping cost will be automatically worked out.

Can I collect my order?

Yes, customers are more than welcome to collect their orders. Please call us on  01243 790425 to ensure your items are in stock and you can then place the order to reserve the items, or you can pay when you collect. We can accept card payments or cash.

Are online payments secure?

Absolutely. All our online payments are processed through Barclaycard or PayPal, using their own securely encrypted servers. Your transaction details remain private and no record is stored by Glass Blocks Direct Ltd other than a copy of the sales order.

What's the typical block size?

Glass Blocks are typically 190 x 190 x 80 mm. 99% of all the blocks we supply conform to these dimensions.

Basic vs Pegasus Range?

Although dimensionally similar, the Pegasus range is designed to offer a more aesthetic appeal with more rounded curves, superior glass and the ability to achieve a 2 mm spacing between blocks. Pegasus also offers more colours and finishes.

Do you recommend any installers?

Glass Blocks Direct Ltd do not recommend any installers, but any reputable builder should be able to undertake a glass block installation. Our website does have detailed instructions that can be downloaded.

Which fixing kit do I need?

If the job is internal then you can use the Block Lock or our Rods & Mortar system. Block Lock is ideal for anyone with even limited DIY experience, whereas Rods & Mortar does require some skill. You can use Block Lock in 99% of indoor works. Rods & Mortar should always be used on external features or where fire rating is required.

What Fire Rating do I need?

There are many areas where a Fire Rated block is required, especially where both integrity and Thermal Insulation are important. For regular jobs in the home, our Basic Range will provide you with a 60 minute fire barrier, and is usually sufficient, so it is worth checking with Building Control exactly what is required.

Can I use your blocks outdoors?

With the exception of our Brilly Range, New Colour Collection, Mendini Range and Mini Collection, all our Glass Blocks are suitable for use outdoors.

How do I work out the accessories needed?

Whether you are going to use our Block Lock kit or Rods & Mortar, you can easily determine what you need using our online calculators:

Block Lock Rods & Mortar

How do you finish an open ended wall?

The best way to finish an open ended Glass Block wall is using Linear Ends. The Linear Ends present a glass edged finish and really add a touch of class to the installation. Alternatively, you can use appropriate trim or slim style tiles which you can source from your local DIY store.

What does Metallised mean?

In our Pegasus ranges a number of blocks are available with a metallised finish around the joint. Using a special coating, and, in conjunction with a superior grade of glass, the metallised finish reflects more light through the block and gives a much brighter interior. Perfect for darker rooms that would benefit from more natural light.

Why are the Energy Saving blocks so expensive?

Our energy saving blocks are a brand new design from SEVES. Utilising special grade glass and a double chamber filled with argon gas, these blocks meet all the requirements to be a truly ‘green’ product. Increased light transmission and better heat retention will ultimately save you money by reducing your energy bills.

How do I place an order?

Simply choose the products you would like from our shop and add those to your basket. Once you have all the items you require, simply go to the basket to check you have everything and then proceed to the checkout.

Are my card details safe?

All payment on our website are processed via Barclaycard’s or PayPal’s secure servers using the highest encryption currently available. No one, not even Glass Blocks Direct Ltd can see your details.

Can I order over the telephone?

If you are having problems ordering online, or are unsure what you require than you can call us on  01243 790425 and we can take your details over the phone and process the order for you.

Can I return items if I don't want them?

Glass Blocks Direct Ltd will accept any products for return, provided we receive them within 14 days of the day you received them. This does not affect your statutory rights.

What happens if I receive broken items?

Due to the nature of our products, it is unfortunate that breakages may occur, even though we package the products to ensure they are well protected. If you receive a broken package, simply take photos and send these to us in an email and we will gladly replace free of charge, or offer a refund for the broken items, whichever you prefer.

Who pays for the return costs?

If you simply decide you do not want the items ordered, or you wish to return surplus items within the 14 day return period, then you are responsible for the full cost of returning those items. Please see our Returns Policy for additional information.

What is the procedure for receiving incorrect items?

If Glass Blocks Direct Ltd supplies you with incorrect items, we will happily replace them at no extra charge, and, consequently, cover all return costs.

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